Policies

For any recommended procedure, a written estimate may be provided to you upon request. Please understand that any unforeseen circumstances may necessitate additional procedures; however, we will try to contact you prior to any change of treatment. A deposit of half the estimated cost of procedure is requested prior to treatment, and payment is expected in full at the time of discharge. We accept Care Credit, Visa, MasterCard, American Express, and Discover cards. We are now accepting payment through Scratchpay as well.

 

In the event of an emergency during normal business hours, please call us at 304-292-6933 prior to bringing your pet to the clinic to ensure that we are ready to treat your pet.

After-hours emergencies will be referred to the North Central West Virginia Veterinary Emergency Clinic located off of I-79 Exit 139 (Pricketts Fort exit). The NCWVVEC can be reached at 304-363-2227.

 

We love your pets, and we want to make sure they always get the care they need. The Care Credit healthcare credit card can help to manage unexpected expenses. Care Credit is offered at over 200,000 facilities nationwide. The application process is easy, and you will receive an answer almost immediately. This service offers no-interest payments (if paid in full within 6 months) on purchases over $200.

Scratchpay offers simple, friendly payment plans with no surprises. Find a payment plan that fits your needs today. Just apply for a payment plan from your phone or desktop. Check your rate and pick your plan. Get the care you need. 

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