Policies
For any recommended procedure, a written estimate may be provided to you upon request. Please understand that any unforeseen circumstances may necessitate additional procedures; however, we will try to contact you prior to any change of treatment. A deposit of half the estimated cost of procedure is requested prior to treatment, and payment is expected in full at the time of discharge. We accept Care Credit, Visa, MasterCard, American Express, and Discover cards. We are now accepting payment through Scratchpay as well.
In the event of an emergency during normal business hours, please call us at 304-292-6933 prior to bringing your pet to the clinic to ensure that we are ready to treat your pet.
After-hours emergencies will be referred to the North Central West Virginia Veterinary Emergency Clinic located off of I-79 Exit 139 (Pricketts Fort exit). The NCWVVEC can be reached at 304-363-2227.
- Please arrive to your appointment at your scheduled time. Due to our current scheduling restrictions, if you are more than 10 minutes late we will need to reschedule your appointment.
- To ensure we are able to provide accurate and prompt care for your pet, please make sure we receive your pet’s previous veterinary/medical history at least 24 hours before your appointment so our doctors can review them. They can be emailed to reception@hillcrestveterinaryclinic.com or faxed to 304-292-8009. If we do not receive records before your appointment time, we do reserve the right to reschedule your appointment. (This does not apply if your pet has never been seen by a veterinarian or has no medical history.)
- Failure to reschedule or cancel your appointment at least 48 hours before your scheduled appointment time will result in the forfeiture of your deposit, and a new deposit will be required before you can schedule a new appointment.
We love your pets, and we want to make sure they always get the care they need. The Care Credit healthcare credit card can help to manage unexpected expenses. Care Credit is offered at over 200,000 facilities nationwide. The application process is easy, and you will receive an answer almost immediately. This service offers no-interest payments (if paid in full within 6 months) on purchases over $200.
Scratchpay offers simple, friendly payment plans with no surprises. Find a payment plan that fits your needs today. Just apply for a payment plan from your phone or desktop. Check your rate and pick your plan. Get the care you need.